A six-year low-star evidence window
The 82 records run from 2021-09-12 to 2026-07-14 and describe this audited sample only.
LOW-RATING DIAGNOSTIC · DATA THROUGH 2026-07-14
Xiongmao Laile
Shenbei Wuyue Plaza Store
Operations Diagnostic
This report uses 82 complete unique low-star records: 54 one-star and 28 two-star reviews from 2021-09-12 through 2026-07-14. It is not the full App review population and does not represent the store’s overall negative-review rate.
54 one-star and 28 two-star records
All 82 records are below three stars; the sample average is recalculated from reviews[].
Every audited low-star record is retained
The sample contains 82 unique Chinese originals and English translations, with complete issue and product tags and no truncation.
TREND
Annual Low-Rating Structure
Counts describe the audited low-star observations only; all annual values are calculated from reviews[].
EVOLUTION
Three Evidence Stages
The 2021–2022, 2023–2024 and 2025–2026 stages are filtered from review.date and sum to the complete sample.
MANAGEMENT VERDICT
Read each stage only as an evidence window, not as a claim about the App’s full review population or a causal operating trend.
DIAGNOSTIC
Issues & Operating Signals
A review may match multiple categories. Counts are review-level matches and cannot be added as unique reviews. Food safety means customer-reported suspected signals only.
Annual Issue Heatmap
Darker cells indicate more review-level matches; scroll horizontally on narrow screens.
PRODUCT
Product Touchpoints in the Sample
Product groups are assigned review by review and aggregated from reviews[].
STANDARDIZATION PRIORITY
Stabilize the touchpoints named in low-star reviews
Prioritize meat quality, desserts and drinks, tableware and condiments, broth consistency, group-buy disclosure, refill availability and children’s-meal delivery.
EXECUTION
Corrective Priorities & Ownership
Actions are ordered by actual review-level category counts, while P0/P1/P2 reflects operational urgency and risk.
EVIDENCE
Review Search
Search every source record by rating, year, issue or Chinese/English keyword. English mode provides the translation and expandable Chinese original.
METHODOLOGY
How to Read These Numbers
- QA confirms 82 raw, unique and complete low-star records: 54 one-star and 28 two-star.
- The sample spans 2021-09-12 to 2026-07-14; annual counts are recalculated from reviews[].
- These records do not represent the App’s complete review population or overall negative-review rate.
- Metrics, years, stages, issues, heatmap values and products are recalculated from reviews[].
- Food-safety references are customer-reported suspected signals requiring investigation, not confirmed incidents.