Using 42 unique 1–2 star reviews, this report traces recurring failures in service response, staff conduct, food quality, serving speed, hygiene, turnover and promotion rules.
Seventeen reviews match service response and eleven match serving speed. Delayed meat, soup refills, missing bowls, unattended tables and repeated chasing show that responsibilities are not closing at the table.
Sixteen reviews identify service attitude or standards. Several guests explicitly compare this location with other stores and expand one poor visit into rejection of the wider brand.
Sixteen reviews match food quality and five match food safety. Complaints include fragmented or tough meat, insects or spoiled leaves, questionable duck blood and diarrhea after dining.
The dataset contains 42 collected low-rating reviews only. It shows issue timing and severity, not the store’s overall negative-review rate.
The report compares 2024, 2025 and January–April 2026 using the same review-level tagging rules.
Fix the service chain first: assign each table, make calls and refills visible, set serving timers and require manager closure. In parallel, isolate food-safety cases and verify meat, sanitation and promotion controls.
A review may match multiple semantic categories, so category counts and coverage rates must not be added together.
Darker cells indicate more review-level matches in that year.
Product groups are assigned review by review and aggregated directly from the review records below.
Check meat appearance, thawing and holding time; taste-test soup bases; record condiment and free-refill availability; and use timed tickets for meat, drinks and staple dishes.
P0 isolates safety and sanitation red lines and restores service discipline. P1 fixes speed, turnover, product consistency and rule clarity.
Search all 42 source reviews by rating, year, issue or keyword. English translations are provided, and the Chinese source remains expandable in English mode.