A nine-year low-star record window
The 74 records run from 2017-12-16 to 2026-08-02 and describe this structured sample only.
LOW-RATING DIAGNOSTIC · DATA THROUGH 2026-08-02
Xiongmao Laile
MixC One Store
Operations Diagnostic
This report uses 74 structured low-star records: 50 one-star and 24 two-star reviews from 2017-12-16 through 2026-08-02. It is not the full App review population and does not represent the store’s overall negative-review rate.
50 one-star and 24 two-star records
All 74 records are rated below three stars; the sample average is recalculated from reviews[].
Every audited low-star record is retained
The sample contains 74 unique App-tagged records, 74 translations, no truncation and no App gap.
TREND
Annual Low-Rating Structure
Counts describe the 74 structured low-star observations only; the ten-year view is calculated from reviews[].
EVOLUTION
Four Long-Window Stages
Stages are filtered from review.date and review.year; their counts sum to all 74 records.
MANAGEMENT VERDICT
Read the stages as evidence windows, not as a claim about the App’s complete review population or a causal operating trend.
DIAGNOSTIC
Issues & Operating Signals
A review may match multiple categories. Counts are review-level matches and cannot be added as unique reviews. Food safety is phrased as customer-reported suspected fact.
Annual Issue Heatmap
Darker cells indicate more review-level matches; scroll horizontally on narrow screens.
PRODUCT
Product Touchpoints in the Sample
Product groups are assigned review by review and aggregated from the 74 source records.
STANDARDIZATION PRIORITY
Stabilize the touchpoints named in low-star reviews
Prioritize food freshness and preparation, free-item replenishment, broth consistency, portion communication, tableware hygiene and dining comfort.
EXECUTION
Corrective Priorities & Ownership
P0 addresses customer-reported suspected safety, hygiene and conduct signals; P1/P2 address service, product, value and space controls.
EVIDENCE
Review Search
Search all 74 source records by rating, year, issue or keyword. English mode provides the translation and expandable Chinese original.
METHODOLOGY
How to Read These Numbers
- QA confirms 74 raw, unique and complete low-star records: 50 one-star and 24 two-star.
- The sample spans 2017-12-16 to 2026-08-02.
- These 74 structured records do not represent the App’s complete review population or overall negative-review rate.
- Years, stages, issues, products and metrics are recalculated from reviews[].